uubb Privacy Policy — How We Handle Your Data

uubb ("we", "us", "the Platform") operates the online casino and sports betting website accessible at uubb.asia. As the data controller for information collected through the platform, uubb is committed to handling all personal data responsibly, transparently, and in accordance with sound data protection principles. This Privacy Policy applies to all users of the uubb platform, regardless of how they access it.

This Privacy Policy should be read alongside the uubb Terms & Conditions. Where this policy uses capitalised terms without definition, those terms carry the meaning given to them in the Terms & Conditions. uubb may update this Privacy Policy periodically. The most current version will always be available on this page, with the effective date noted above.

uubb collects personal information that is necessary for the operation of the platform, the provision of gaming services, the processing of financial transactions, and compliance with applicable regulatory requirements. The categories of information we collect include the following:

uubb uses the personal information it collects for the following purposes:

• To create and manage your uubb account, including verifying your identity and confirming that you meet the 21+ age requirement.
• To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records associated with your account.
• To deliver the gaming services available on the uubb platform, including cricket betting markets, live casino tables, slots, and fishing games.
• To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour, and to provide or enforce the responsible gaming tools available on the platform.
• To detect and prevent fraud, money laundering, account takeovers, and other prohibited activities as described in the uubb Terms & Conditions.
• To respond to customer support queries, process complaints, and resolve disputes related to your account or gaming activity.
• To send you service-related communications, including account verification messages, transaction confirmations, security alerts, and updates to these policies. uubb does not send unsolicited marketing messages without your prior consent.

uubb does not sell your personal data. We do not share your personal information with third parties for their own independent marketing or advertising purposes. We may share your personal data only in the following limited circumstances:

• With payment processing partners (including mobile financial service providers such as bKash, Nagad, and Rocket) to the extent necessary to process your deposits and withdrawals. These partners process your data under their own privacy policies and security standards.
• With game content providers (such as Evolution Gaming, Pragmatic Play, and Ezugi) to the extent necessary to deliver the specific games and betting services you use on the platform. These providers receive only the minimum data required for game delivery.
• With identity verification and KYC service providers engaged to assist uubb in verifying the identity and age of registered players, where required.
• With law enforcement agencies, financial regulators, or other competent authorities where uubb is legally required or permitted to disclose personal data in connection with an investigation, legal proceeding, or regulatory inquiry.

All third parties with whom uubb shares personal data are contractually required to handle that data securely, use it only for the specified purpose, and not to disclose it further without uubb's authorisation. uubb takes reasonable steps to ensure that all data sharing arrangements provide an adequate level of protection for your personal information.

All financial transactions on uubb are conducted in BDT. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or another supported payment method, the transaction is processed by that payment provider's own systems. uubb receives confirmation of successful transactions and records the transaction amount, method, and timestamp. uubb does not have access to your mobile banking PIN, your bKash or Nagad account password, or your full card details.

As part of uubb's KYC (Know Your Customer) obligations, you may be required to provide documentary evidence of your identity and the source of funds associated with your account. This may include a national ID, passport, or other government-issued identification document. KYC documentation is stored securely and used solely for identity verification and regulatory compliance purposes. uubb will not use KYC documents for any other purpose without your explicit consent.

uubb uses cookies and similar tracking technologies to operate the platform effectively. Cookies are small text files placed on your device by your browser when you visit the platform. uubb uses the following categories of cookies: (a) Essential cookies, which are strictly necessary for the platform to function — for example, session cookies that keep you logged in during an active gaming session; (b) Analytics cookies, which collect aggregated, anonymised data about how users navigate and interact with the platform, used to improve performance and user experience; (c) Preference cookies, which remember your settings and language preferences across visits.

You can control cookie settings through your browser's privacy or settings menu. Disabling essential cookies may prevent some parts of the platform from working correctly. uubb does not use cookies to serve third-party advertising or to track your activity outside of the uubb platform.

uubb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Account data and financial transaction records are retained for a minimum period required by applicable financial regulations. Gaming activity logs are retained for a period sufficient to support dispute resolution and responsible gaming oversight.

When an account is closed — whether at the player's request or by uubb — personal data is not immediately deleted in all cases. Data may be retained for a further period where required by law, where it is needed to resolve an outstanding dispute, or where uubb has a legitimate interest in retaining it for fraud prevention or security purposes. Once the applicable retention period has expired, personal data is securely deleted or anonymised.

uubb implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the uubb platform, access controls that restrict internal access to personal data to authorised personnel only, and regular security monitoring of the platform's infrastructure.

While uubb takes every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials — including your registered mobile number and password — confidential. If you believe your account has been accessed without your authorisation, please contact the uubb support team immediately at [email protected].

As a registered user of uubb, you have the following rights in relation to your personal data. To exercise any of these rights, contact the uubb support team at [email protected]:

• The right to access the personal data uubb holds about you, including a copy of that data in a readable format.
• The right to request correction of any inaccurate or incomplete personal data held about you.
• The right to request deletion of your personal data, subject to uubb's legal obligations to retain certain data for regulatory compliance purposes.
• The right to object to the processing of your personal data where uubb relies on legitimate interests as the legal basis for that processing.
• The right to request that uubb restrict the processing of your personal data in certain circumstances, such as while a correction request is being assessed.

uubb will respond to all data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before they can be actioned. Where a request cannot be fulfilled — for example, because retaining the data is required by law — uubb will explain the reason.

uubb may update this Privacy Policy from time to time to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via their registered contact details. Your continued use of the platform after any such update constitutes your acceptance of the revised Privacy Policy.

If you have any questions about how uubb handles your personal data, or if you wish to exercise any of the rights described in Section 9 of this policy, please contact the uubb support team. Our team handles all privacy-related enquiries and will aim to respond within one business day.

Email: [email protected]